privacy policy

Privacy Policy

Effective Date: August 2026

FR!DAY ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your information.

Information We Collect

We may collect information you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Billing information

  • Account information

  • Class reservations and purchase history

  • Information submitted through contact forms or our mobile application

We may also collect limited technical information such as:

  • Device type

  • Operating system

  • IP address

  • App usage analytics

How We Use Your Information

We use your information to:

  • Schedule and manage classes

  • Process payments

  • Provide customer support

  • Send appointment confirmations and account notifications

  • Improve our services and website

  • Send marketing communications if you have opted in

SMS Communications

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message and data rates may apply. You may opt out at any time by replying STOP to any text message. Reply HELP for assistance. Message frequency varies based on your interactions with FR!DAY.

Sharing of Information

We do not sell your personal information.

We may share your information only with trusted service providers that help us operate our business, such as:

  • Payment processors

  • Scheduling software providers

  • Email and SMS communication providers

  • Website hosting providers

These providers are only permitted to use your information to perform services on our behalf.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Generally:

  • Customer account information is retained while your account is active.

  • Purchase and transaction records are retained as required by applicable tax and accounting laws.

  • Marketing preferences are retained until you unsubscribe.

  • If you request account deletion, we will delete or anonymize your personal information unless we are required by law to retain certain records.

Data Deletion Requests

You have the right to request deletion of your personal information.

To request deletion, please contact us at:

Email: info@fridaypilates.com (replace if different)

Please include:

  • Your full name

  • The email address associated with your account

  • Your request to delete your personal information

We will respond within a reasonable timeframe and will delete your information unless we are legally required to retain certain records.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

Third-Party Services

Our website and app may use third-party services such as payment processors, scheduling software, analytics providers, and communication platforms. These providers maintain their own privacy policies governing their use of your information.

Children's Privacy

Our services are not directed toward children under the age of 13 without parental involvement. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact us: hello@fridaypilates.com